Refund Policy

Last Updated: June 7, 2024

At Martam, we strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

Eligibility for Returns

To be eligible for a return, please ensure that:

• The item was purchased in the last 30 days.
• The item is in its original packaging.
• The item is unused and in the same condition that you received it.
• You have the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (e.g., food, flowers, newspapers, magazines).
• Personal care items (e.g., cosmetics, skincare products).
• Gift cards.
• Downloadable software products.
• Some health and personal care items.

2. Refunds

Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

Approval

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to be processed may vary depending on your card issuer's policies.

Partial Refunds

In some cases, only partial refunds are granted:

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at vertexstore.ae@gmail.com and send your item to:

Martam
[Your Return Address]

4. Shipping

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at vertexstore.ae@gmail.com with details of the product and the defect. We will cover the shipping costs for returning the item and send you a replacement at no additional cost.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

5. Contact Us

If you have any questions about our Refund Policy, please contact us:

Martam
Email: vertexstore.ae@gmail.com

Thank you for shopping with Martam. Your satisfaction is important to us, and we appreciate your business.