Order Tracking

Order Tracking

Last Updated: June 7, 2024

At Martam, we want to ensure that you have all the information you need to track your order. This page provides details on how you can track your order and what to expect during the shipping process.

1. How to Track Your Order

Order Confirmation

  • After placing your order, you will receive an order confirmation email. This email will contain your order number and a summary of your purchase.

Shipping Confirmation

  • Once your order has been shipped, you will receive a shipping confirmation email. This email will include a tracking number and a link to the carrier’s website where you can track your order in real-time.

Track Your Order Online

  • To track your order online, visit the carrier's tracking page and enter your tracking number.
  • Alternatively, you can log in to your Martam account, go to the "Order History" section, and click on the tracking link associated with your order.

2. Understanding Your Tracking Information

Tracking Status Updates

  • Processing: Your order has been received and is being prepared for shipment.
  • Shipped: Your order has been shipped and is on its way to you.
  • In Transit: Your order is en route to the delivery address.
  • Out for Delivery: Your order is with the delivery driver and will be delivered soon.
  • Delivered: Your order has been delivered to the specified address.

Delayed or Stuck Shipments

  • If your tracking information shows that your shipment is delayed or stuck at a certain location for an extended period, please contact the carrier for more information.
  • If you require further assistance, you can reach out to us at vertexstore.ae@gmail.com.

3. Lost or Missing Packages

Steps to Take

  • Verify the Shipping Address: Ensure that the shipping address you provided is correct.
  • Check with Neighbors: Sometimes carriers may leave packages with neighbors or at nearby secure locations.
  • Look for a Notice of Attempted Delivery: The carrier may have left a notice with instructions on how to retrieve your package.

Reporting a Lost Package

  • If you are unable to locate your package, please contact the carrier to file a claim.
  • If the carrier is unable to resolve the issue, please contact us at vertexstore.ae@gmail.com with your order number and tracking information.

4. Contact Us

If you have any questions or need assistance with tracking your order, please contact us:

Martam
Email: vertexstore.ae@gmail.com

Thank you for shopping with Martam. We appreciate your business and are here to help with any questions or concerns regarding your order.